Thought I’d share my experience with Book Depository because my most recent experience with them was different from the previous times and I found myself googling about it. So why not add my own experience to the internet, right? LOL. Okay, here it is.
Note: I do not work for Book Depository so I cannot answer any specifics about your orders from them. Best to go to their website and send them an inquiry if you have questions about your orders. :)
First, what’s Book Depository?
It’s an online book retailer that offers free delivery to over 130 countries worldwide. They ship from the UK and Australia, and their prices are only slightly higher than other retailers, but I’m assuming that’s to cover shipping.
You can pay via credit card or Paypal. Based on my experience, if you pay via Paypal, the address where you’re sending your order need to match your Paypal address. I once tried to use Paypal to buy a book that was going to someone else, but it wouldn’t push through so I had to use a credit card. Something like this happened to me before, but on a different online shop. (It was a Big Cartel shop; Big Cartel is a platform for artists and makers.) I couldn’t use my Paypal to order something that I wanted shipped somewhere else. I think it’s some kind of check and balance thing maybe, which is good, but also kind of inconvenient for me, personally. Anyway, there’s that.
My Book Depository History
The first time I ordered a book from Book Depository was in 2012. I ordered a huge book for my father and I think it took almost two months before it was delivered to my door.
Book Depository’s shipping info (for the Philippines) estimates 7-10 business days if shipping from the UK and 10-14 business days if shipping from Australia. I believe that’s a fair estimate, but I think it’s because our local postal system leaves much to be desired that it takes so much longer for stuff to get delivered.
I ordered four more times after that but they were for other people (winners of my blog giveaways) and I’m not sure how long it took, but I’m pretty sure they all got their books. I’m assuming that because I didn’t get any complaints.
The next time I ordered something for myself was in 2016. It was the Q&A A Day for Writers Journal and I think it also took over a month before I received it. I ordered three more times after that — all books, all cheaper than what was available in local bookstores at that time (I took advantage of the sales and promos) — and it was more or less the same. More than a month before the books arrived straight to my door. I never had to go to the post office.
That time I ordered a deck of cards, not a book
My most recent Book Depository purchase was an oracle deck. It was on sale — almost 50% off! — so I just had to get it. The deck is available here in the Philippines but I figured I was getting it for so much less on Book Depository. I wasn’t sure that it would get delivered to my door, but I was willing to risk it. The deck shipped out from the UK end of September.
Fast forward to sometime this month, more than six weeks later, and I still didn’t receive the deck. I thought about calling our local post office, but I couldn’t find a working phone number. I decided to haul ass to the post office and inquire in person.
I wouldn’t advise doing this though if you don’t have a parcel notice from your local post office. I obviously didn’t have one, but a few months ago my hubby managed to pick up a package from the post office without a parcel notice, so I thought it wasn’t going to be a problem. (Edit: I asked him about it after I published this post and he said he had a tracking number from the sender so the post office was able to locate his package)
I live in Taguig City, by the way. The main post office is an old structure and it’s pretty cramped inside. The parcel section looks chaotic, but they do have some kind of system for organizing the packages. I mean, they know where to find things as long as you have a tracking number or a parcel notice.
Picking up my package at the post office
This bit might deserve a whole other post, to be honest, but I’m putting it here. You can skip this part if you don’t want to read my rambling about my post office experience.
So I went to the post office and asked about my package. The guy at the parcel section asked for a tracking number. Oops. I told them that I ordered my stuff in September and haven’t received any parcel notice. I also asked what kind of tracking number they were looking for and he explained that the sender usually provides a tracking number, but in my head I was already sure that I didn’t have one. I took out my phone and pulled up the email from Book Depository and it only has the order number — pretty sure that wasn’t it.
Anyway, the guy asked where I lived and when I told him he went over to another section where some guys were organizing mail. He asked this other guy to help me by checking if there was a parcel notice for me. It took about two minutes but they found it! Apparently, it was just there, ready for delivery to our building. The other guy handed it over to me and said something about delivering only once a month. Huh? They only do delivery once a month? Is that what he meant? I wasn’t sure and I didn’t ask anymore because I was itching to get my package. I thanked the mail guys and went back to the parcel section.
So, back at the parcel section, I gave the parcel notice to the guy and he looked for my package on the shelf near the door. (So I was just practically standing next to my package and didn’t know it.) He found it and told me to pay at the admin section. I paid PHP112 bucks for my parcel. The last time I picked up a book here (I won it from a giveaway and it was mailed by the author), it cost 100 bucks, but that was a couple of years ago, I think. Anyway, I went back to the parcel section to get my package, thanked the parcel guy because he was actually super helpful, and headed home.
And that was it. My stuff from Book Depository took more than six weeks to land in my hands.
So, is Book Depository worth it?
I still think it is, if you’re willing to wait. I mean, using services like ShippingCart also take a while, maybe not as long, but they do cost a bit more. I think Book Depository is good for books you can’t find in the local bookstores.
So far I haven’t had any problems and I only had to go to the post office once, and that was for a non-bookish item. (I guess journals are bookish, right? Because the Q&A A Day journal was delivered straight to me.)
I know now that card decks will most probably have to be picked up at the post office and I need to wait for a parcel notice for that. I bought that deck at a lower price, but I had to pay for transpo and post office fees so I ended up spending around the same amount I would have spent if I bought that deck from the local bookstore. Oh well. Haha.
I’m still not 100% sure though that books will always get delivered to my door, even though all my book orders have been delivered straight to me, but that’s because I’m just not that confident about our local postal system.